December 2025
PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS. BY REGISTERING, USING AND CONTRACTING WITH REZEFY, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AND ACCEPT THEM AS THE LEGAL EQUIVALENT OF A SIGNED, WRITTEN AND BINDING DOCUMENT. OTHERWISE, YOU WILL NOT BE ABLE TO USE OR ACCESS THE SERVICE
REZEFY, through the Website (www.rezefy.com), connects Landlords with Tenant(s) (as defined below) who wish to reserve Accommodations for medium- or long-term rental (hereinafter collectively, the "Services").
REZEFY is neither a tour operator nor a platform whose main purpose is to offer tourist accommodation as an intermediary. REZEFY does not constitute for any purpose a tourism promotion channel.
The use of the Site REZEFY Web and/or the Services gives the status of User and implies full and unreserved acceptance of the Terms and Conditions in force at any time. Also, if the User acts as Landlord, the User confirms that he/she complies with the legal provisions and obligations of the place in which the property being rented is located, specifically in terms of urban planning and rental.
Therefore, Landlords are obliged to comply with all applicable legal requirements, and specifically with those set forth in Council Directive (EU) 2021/514 of 22 March 2021 amending Directive 2011/16/EU on administrative cooperation in the field of taxation (DAC7), as implemented in Spain. Landlords must supply accurate and complete information on any of the requested data on both the Landlord itself (such as tax identification numbers or information on bank accounts), on the accommodation (such as the cadastral reference number) and/or on the lease activity carried out in this accommodation, to ensure that REZEFY can comply with its tax reporting obligations to the Tax authorities in accordance with DAC7. REZEFY will therefore be entitled to communicate to the competent Tax authorities this information provided by the Landlords to comply with the legal obligations in force.
REZEFY reserves the right to take any necessary measures to ensure compliance with DAC7 and other applicable laws. Failure of Landlords to comply with DAC7 information request may result in account suspension, withholding of payments, or other legal actions.
1.1 TWARRIE TECHNOLOGIES, S.L., with NIF: B-75656983 and with address in Madrid, Edificio Torre Picasso, Planta 42, Plaza Pablo Ruiz Picasso 1, Madrid, and with commercial name "REZEFY" ("REZEFY") makes available to the user the website www.rezefy.com (the "Website") in order to provide information about the services offered and contracted through the Website.
1.2. These general terms and conditions ("General Terms and Conditions"), together with the Privacy Policy the Terms of Use of the Web Site included in these General Terms and Conditions and/or the Special Conditions that REZEFY may establish, constitute the Contract that regulates the contracting by the User of REZEFY services ("Contract"). This Contract is between the User and REZEFY and override all prior agreements. By using REZEFY's Services, the User acknowledges and warrants that the User is of legal age and is over 18 years old and has legal capacity to bind himself/herself and agrees to be bound by the terms and conditions of the Contract.
1.3. REZEFY informs you that the procedures for contracting the services are those described in these General Contracting Conditions, as well as those other specific procedures that are indicated on screen during the contracting of these, so that the User declares know and accept these procedures as necessary to access the Services offered.
"Accommodation/Property/Properties" means the dwelling, apartment, house, house, room or any type of accommodation that the Landlord advertises through the REZEFY Website for the Tenant to book online.
"Listing" means the accommodation published on REZEFY by agreement between REZEFY and the Landlord for the purpose of making it available for booking through the Website.
"REZEFY Application" means any Application owned by REZEFY, available for mobile devices that allows the User to enjoy the same services provided by the Website.
"Landlord" means the person who has agreed to publish a Listing on the Website so that the Tenant can book it through the Website. The Landlord can be a natural or legal person, as well as any other entity that is the owner or has sufficient title to rent on its own behalf or on behalf of third parties an Accommodation for rent for medium or long periods of time.
The Landlord, by registering a Listing, is declaring that he/she owns the property or has the legal right to rent it.
In the event that the Landlord is a legal entity, the natural person who makes use of REZEFY's services accepts these Terms and Conditions on behalf of the Landlord and declares to have sufficient capacity to be bound to the fulfillment of its obligations on its behalf.
"No-show" means when the Tenant does not access or fails to appear at the Accommodation on the agreed Entry Date. If the Tenant does not show up or does not take the Accommodation, REZEFY shall transfer the First Payment to the Landlord to compensate for the loss related to the non-rental of the Accommodation. REZEFY shall be entitled to retain the Service Fee and/or the Reservation Fee as compensation for services rendered.
"REZEFY Content" means all that REZEFY enables through its Website, Application and the Services, including herein any content authorized by a third party.
"Lease Agreement" means the private lease agreement signed by the Landlord and the Tenant. REZEFY is not a party to the Lease Agreement entered into between the Landlord and the Tenant.
Landlord and Tenant are fully responsible for the performance of the contractual obligations entered into between both parties under the Rental Agreement. REZEFY shall not be liable for any default or dispute arising between the Landlord and the Tenant in connection with the contract entered into between the Landlord and the Tenant. In the event of a breach or dispute, REZEFY may assist in facilitating smooth communication, but disclaims any liability in this regard.
"Entry Date" means the date on which the Tenant indicates, when confirming the reservation, that he/she will move into the Accommodation.
"Departure Date" means the date on which the Tenant indicates, when confirming the reservation, that he/she will leave the Accommodation.
"Tax or Taxes" means Value Added Tax (VAT), and any other applicable municipal, regional or state tax.
"Tenant" means a person who requests a reservation of the Accommodation through the Website and/or, the App, or engages the services of REZEFY and is not the Landlord of the property.
"First Payment" is the one transferred by the Tenant when booking Accommodation through the Web Site, once the booking has been confirmed by the Landlord.
The "First Payment" corresponds to one (1) month for all cities on REZEFY.
"REZEFY" is the commercial name of TWARRIE TECHNOLOGIES, S.L.., a company incorporated under the laws of Spain, with registered office at Edificio Torre Picasso, Planta 42, Plaza Pablo Ruiz Picasso 1, Madrid (Spain) and tax identification number B-75656983.
"Booking Request" means the application made by the Tenant requesting to lease the Accommodation under the conditions and terms shown in the Listing.
"Web Site" means any of the domains owned by REZEFY, under which the User may use or contract REZEFY's services.
"Service Fee" means (i) the fee paid by the Tenant to REZEFY when booking Accommodation through the Website, once the booking has been confirmed by the Landlord. It refers, in particular, to the amount that REZEFY will charge the Tenant for the services rendered; and also (ii) the percentage of the Total Contract Value that REZEFY will charge the Landlord for the Services rendered. The Service Fee shall be increased by any applicable Value Added Tax (VAT) or other Taxes.
"User" means any person or entity who uses the Website or the Application owned by REZEFY.
"You" means the User, Tenant or Landlord (as applicable).
REZEFY facilitates the booking of accommodations between the Landlord who posts a Listing and the Tenant. Through REZEFY, the Landlord can post a Listing of the Accommodation, and the Tenant can select and book for short or medium-term stays. REZEFY acts as an intermediary between the Landlord and the Tenant. The Accommodations listed on the Website are not owned or managed by REZEFY.
Each Property listed by a Landlord must be approved by REZEFY before being made available for booking.
The types of Accommodation that can be found on the WebSite are: apartment/flats, room or student residence.
REZEFY allows the owner of an Accommodation (or natural or legal person duly authorized by the Lessor or the other co-owners of the property) to offer it through a Listing on the Website in exchange for the payment of an amount or Service Fee charged to the Landlord.
In order to place a Listing on the Web Site, the Landlord must register and provide all the information required for registration as a Landlord advertiser. In this sense, it will have to complete the information and to provide the requested documentation foreseen in the process of registration in the Web Site.
REZEFY, taking into account the material and information provided by the Landlord, may verify the legality, accuracy, or content of the Listings published on the Website before they are published.
By posting a Listing, the Landlord warrants that all contact details of himself/herself and the Accommodation (including photographs) are true, accurate, complete and up to date. The Landlord shall keep the data updated at all times through its profile on the Website. The Landlord undertakes and guarantees that it complies with the applicable regulations in relation to the rental of the Accommodation and the content of the Listing.
All the information related to the Accommodation, including the payment conditions published in the Listing, will always be determined by the Landlord at its sole discretion. The Landlord understands and accepts that once the Tenant reserves the Accommodation, the price of this reservation cannot be altered.
The Tenant and the Landlord accept, recognize and oblige themselves that is booking and offering what's on the Listing exactly. REZEFY reserves the right to cancel bookings and remove Listings if the Tenant and the Landlord do not meet these obligations.
The plans published in the Listings are indicative and serve an explanatory purpose. There is no guarantee that the dimensions reflected in them are accurate. REZEFY shall not be liable in any way for their inaccuracy.
REZEFY recommends the use of a lease contract between the Landlord and the Tenant. For this purpose, REZEFY offers a sample Lease Agreements. These are provided as a resource for the Landlord but are not mandatory. The Landlord may use the Lease Agreement templates provided by REZEFY or apply its own contract to the Accommodation.
Landlord and Tenant acknowledge that REZEFY is not liable for any damages resulting from the use, failures or omissions of any Lease Agreement, whether the one provided by REZEFY or any other Lease Agreement used by Landlord. REZEFY is not a party to the Lease Agreement.
REZEFY is not an owner, manager, real estate agent, or insurance agent. REZEFY does not own, sell, resell, furnish, rent, sublet, manage, or otherwise control the Accommodations.
REZEFY recommends the Landlord to obtain an appropriate insurance for the Accommodation. REZEFY will not be responsible for the disappearance or theft of any object located inside or outside the rented Accommodation. REZEFY does not provide any control service over the Accommodations nor does it possess keys to them.
By using the Website or the Services, the User accepts that any legal action or claim that may be sought as a consequence of the actions or omissions on the part of the Landlord, Tenant or third parties causing the damage shall be directed exclusively against them, waiving any legal action or claim against REZEFY with respect to such actions or omissions.
The Landlord assumes exclusive responsibility for any liability or damage that may arise in connection with the Accommodation and the information provided in the Listing, including the price offered, maintenance or cleaning. In this sense, the Tenant acknowledges and agrees to hold REZEFY harmless against any claim that may arise, directly or indirectly, in connection with the Accommodation and the information in the Listing.
The price and other information appearing on the Listing do not constitute a commercial offer by REZEFY.
REZEFY will not assume any liability for any breach and reserves the right to block or remove any Listing that does not comply with the provisions of these General Conditions, or with the regulations that, as the case may be, are applicable from time to time.
The Landlord can pay a non-refundable fee to highlight its Accommodation in order to increase its visibility. The Accommodation featured will appear at the top of the search results and on the home page of REZEFY Website during the period selected by the Landlord.
REZEFY will inform if that visibility is not immediate because there is a waiting list or queue. In that case, The Landlord may decide whether to go ahead with the visibility option or not.
4.1. Registration process
In order to contract the Services it is necessary for the Tenant and the Landlord to register. Only Tenants and Landlords over eighteen (18) years of age can be registered. To complete the registration on the Website, it is sufficient to fill in the form included in the process of contracting the Service.
Once registered, the Tenant and the Landlord will be able to access their account by entering their e-mail address and password in the corresponding section. The User's name and password for the Tenant and the Landlord are identifiers and enablers to access their profile on the Website and are personal and non-transferable.
In the registration process, the Tenant and the Landlord shall provide complete, current and accurate information that must be kept up to date. The Tenant and the Landlord shall be responsible for the confidentiality, security and proper use of the username and password that enable access to their profile and allow them to access the Services. The Tenant and the Landlord agree not to disclose them or make them available to any other person and not to allow anyone else to access their account.
The Tenant and the Landlord are responsible for all operations, actions and transactions carried out within the framework of their relationship between them and with the Website.
REZEFY reserves the right to request, and the Landlord undertakes to provide as soon as possible, any type of documentation requested by REZEFY in order to verify the ownership of the Accommodation or the fulfillment of any other legal or contractual requirement.
REZEFY may verify the Accommodation that is listed by a Landlord on its Website. Such verification may take the form of a physical verification of the Accommodation or the form of an online verification without physical presence of a REZEFY representative. Both the physical verification and the online verification do not have as an objective, nor is it the responsibility of REZEFY, to evaluate compliance with the town planning regulations applicable to the place in which the property is located, but just to verify that the Accommodation is accurate to be in REZEFY and comply with the information included in the Listing.
REZEFY guarantees the characteristics of the Accommodations on the date that REZEFY verified them. The Tenant acknowledges and accepts that the Accommodation booked was verified on a different date and prior to the date of booking and that the characteristics of the same may differ from the conditions at the time they were verified by REZEFY.
The Landlord undertakes to maintain the Accommodation in conditions similar to those shown in the Listing. If the conditions of the Accommodation differ significantly from those in the Listing, REZEFY reserves the right to withdraw the Listing, without prejudice to withhold or reclaim from it any charges made for the provision of the services as compensation for breach of these Terms and Conditions.
In the event that there are discrepancies between the content of the Listing and what is contained in REZEFY's Terms and Conditions, the provisions of the latter shall prevail. REZEFY reserves the right to refuse to publish the Listing of an Accommodation that, at its discretion, violates or may violate these Terms and Conditions, as well as the applicable legal regulations.
4.2. Listing: Content and posting
The creation of Listings is free of charge for the Landlord.
The content of the Listing can be created or recorded by REZEFY or a third party contracted under REZEFY. This content may include audiovisual material.
REZEFY may create a Listing for the Landlord and upload just the audiovisual material that REZEFY has created. REZEFY declares that the content and audiovisual material of the Listing does not contravene the intellectual property rights of third parties.
The Landlord may upload a Listing. If the content does not follow the REZEFY criteria of the Listings published on REZEFY, REZEFY may approach and offer free audiovisual material which shall be used on the Website and any old audiovisual material provided shall be removed.
In the event that the Landlord provides the content for the Accommodation, the Landlord authorizes REZEFY to proceed with its publication in the Listing and declares its conformity with the authorization of use for the publication and guarantees that the same does not contravene the intellectual property rights of third parties.
By uploading content, the Landlord grants Rezefy a non-exclusive, indefinite worldwide, royalty-free, transferable, sub-licensable license to use, reproduce, communicate, insert, distribute, and display such content in connection with the Website, including for marketing and verification purposes.
The Landlord shall be the solely liable for all claims by third parties for any infringement of any intellectual and industrial property rights of third parties, including all legal fees and expenses. Furthermore, the Landlord undertakes to indemnify and hold REZEFY harmless against any claims related to such infringements.
After the initial verification by REZEFY, Landlord may remove and add content, this content that the Landlord adds, might not be valid and hence may also not be uploaded onto the Website.
The photographs provided will be exclusively of the Accommodation and will not contain references to personal data.
REZEFY reserves the right to remove the content at any time from the Listing without prior notice to the Landlord if the content does not comply with this provision.
Additionally, the Landlord may at any time request the removal of the photographs provided by written notice to REZEFY, who will proceed to remove them from the WebSite. REZEFY shall not be responsible for the removal of the same on any other website or third-party platform.
In order to place a Listing on the Website, the Landlord must previously register the Property (if intends to offer the Property for short-term lease) with the Land Registry in order to obtain a registration number (número de registro) as defined in Article 2 of Royal Decree 1312/2024 (which is requested to advertise properties for short-term leases in digital platforms), and shall provide to REZEFY this registration number, which shall be published in the Listing, and any other required information on the Property. REZEFY will be entitled to communicate the information on the Property and its related lease activity to the so-called "Digital Registry for Leases" (Ventanilla Única Digital de Arrendamientos) created by this Real Decreto 1312/2024, to comply with the legal obligations in force.
The Landlord is responsible for maintaining the necessary conditions required by the regulations to have at all times the registration number updated and in force, as well as any permit, authorization or regulatory requirement exempting REZEFY from any liability for failure to comply with the above. REZEFY reserves the right to claim from the Landlord any damage that has its origin, directly or indirectly, in the inaccuracy or incorrectness of the registration number of the Accommodation or the lack of any regulatory requirement. The Landlord undertakes to inform REZEFY immediately of any change that affects its ability to offer the Accommodation for rent.
In the event that REZEFY discovers that any of the Accommodations listed by the Landlord is being sublet on the Website, REZEFY has the right to contact the current Landlord of the Accommodation to confirm that there is express written permission from the Landlord to sublet the property through the REZEFY Platform. In addition, the Landlord shall provide contact information, i.e., email and phone number of the subletter, when this information is requested by REZEFY.
The Tenant is responsible for maintaining the Accommodation in the condition it was when he/she moved into the Accommodation. The Tenant and the Landlord acknowledge and accept that they are responsible for their own actions and omissions, as well as those of any person who invites or allows access to the Accommodation. REZEFY will not be responsible in any case for the damages produced in the Accommodation, being such responsibility settled between the Tenant and the Landlord.
REZEFY only puts the Tenant in contact with the Landlord in the booking process. The Tenant is responsible for complying with the conditions and obligations set by the Landlord. REZEFY is not the owner of the property. REZEFY does not have access to the property. REZEFY does not intervene in the contracting process between the Tenant and the Landlord.
REZEFY reserves the right to block or remove any User profile or Listing that does not comply with the provisions of these General Terms and Conditions, the Contract of which they form part, or the regulations that, as the case may be, are applicable from time to time.
The availability calendar of the Accommodation determines when it can be booked. Accommodation is available for booking if it is not locked.
Listings will always be visible on the Website, but if an Accommodation is not available it will just be available to be booked when that period is over.
The Tenant, when deciding on the Accommodation for which he/she wishes to make a reservation, shall complete the registration process and provide the information requested by REZEFY through the Website.
It is the Tenant's responsibility to ensure that all information provided is accurate and up to date. The Tenant shall ensure that sufficient funds are available for payment.
When a Booking Request is made through the REZEFY Website, and the Landlord and the Tenant sending and accepting Booking Request confirm that all the information that have provided for the Listing, provided for the Booking Request is correct, they must adhere to the conditions of the Listing.
Once the Booking request has been accepted by the Landlord, REZEFY acts as an intermediary authorized by the Landlord to exclusively accept and receive from the Tenant the First Payment for the booked Accommodation and, after deduction of the Service Fee and the corresponding and applicable Tax, to transfer such payment to the Landlord. REZEFY will not receive additional payments after confirmation of the Booking request by the Landlord. The Landlord is solely responsible for the collection of the rentals of the Accommodation from the moment the Landlord accepts the Booking Request of the same.
REZEFY will capture from the Tenant the First Payment and the Service Fee (plus the corresponding and applicable Tax) and will send an email to both the Landlord and the Tenant confirming the Booking request and putting the parties in contact.
From this moment on, it is the responsibility of the Landlord to provide all the necessary information to the Tenant for his/her entry into the Accommodation.
When the Tenant successfully books an Accommodation, the system automatically locks those dates. Once blocked, the Accommodation will not appear as available to Website Users during the reserved period.
REZEFY will provide the Tenant with detailed information about the First Payment and the Service Fee when the Tenant authorizes these to be retained by REZEFY, in case the Booking Request is accepted by the Landlord, through the means of payment available on the Website.
All REZEFY Users are obliged to use the secure booking service. The Landlord must respect all reservations confirmed on the Website.
If the Accommodation is as described in the Listing and presents no problems: No action is necessary. In that case, REZEFY releases the First Payment within 24 hours to the Landlord minus the Service Fee.
If there are any problems with the Accommodation:
In case that the Booking Request would have to be canceled, the Tenant will be notified via the email address provided during the registration process. Therefore, the Tenant agrees and acknowledges that he/she shall have no claim against REZEFY for any damage, loss or injury arising from such cancellation, including, but not limited to, loss of accommodation opportunities, additional costs or inconvenience caused.
No refunds shall be granted in any circumstances other than those described previously. REZEFY hereby refers, by way of example but not limited, to:
6.1. General conditions for cancellation of the reservation
Booking Request must be made forty-five (45) days in advance. If the Tenant decides to cancel the Booking Request after the Landlord has accepted the Booking Request, the amount of the Booking Request will be refunded as follows:
The Service Fee charged to the Tenant amounts to the first month's rent and is not refundable in any of the three cases mentioned above.
If the Tenant cancels before the Landlord accepts the Booking Request, the full amount paid will be refunded.
The Booking Request cancellation policy provided for the Tenant is not applicable to the Landlord.
A Landlord wishing to cancel a Booking Request must first be reviewed by REZEFY. Each Booking Request cancellation request by a Landlord will be reviewed on a case-by-case basis. If the cancellation is deemed valid, the Tenant will receive a full refund, including the Service Fees.
Requests for cancellation of Booking Request must be made exclusively through the cancellation form provided on the Website.
The Tenant may extend his/her stay if confirmed by the Landlord.
If the Tenant and the Landlord agree to extend the stay outside the REZEFY Website, the Landlord shall block the extended period in its control panel to avoid future conflicts with new Booking requests. REZEFY will not process payments or contract updates for extensions managed outside the Website and the Tenant will be exempt from any warranty and support by the REZEFY team for this extension.
6.2. Special cases
6.2.1. Tenant does not show up on the agreed date. If a Tenant does not show up on the agreed date for entry into the Accommodation and has not informed the Landlord or REZEFY, the following measures will be taken:
6.2.2. Adjustment of check-in dates (earlier or later). If a Tenant requests an earlier or later reservation date, Tenant can coordinate and reach an agreement with the Landlord. In both cases (earlier or later moving) the Tenant and the Landlord must inform REZEFY about the adjustment of check-in dates. If the change in the check-in dates is not communicated to REZEFY, REZEFY will proceed with its operations and apply the provisions of these Terms and Conditions.
7.1. Price
The price for the Services offered by REZEFY will correspond to the Service Fees (charged to the Tenant and to the Landlord) foreseen. The price is shown in Euros and shall be increased by any applicable Value Added Tax (VAT) or other Taxes.
The Service Fees are deducted from the amount corresponding to the first month's rent that the Tenant must pay through REZEFY.
There is a section in REZEFY where the Tenant can pay directly to the Landlord the deposit. The Landlord should take the appropriate actions about this deposit as per the applicable laws and regulations. The Tenant is responsible for paying the deposit directly to the Landlord as the amount stated in the Listing. REZEFY is not responsible for collecting on interacting with the deposit or for the giving back of the deposit.
Additionally, according to the information provided in the Listing, the Tenant may use the mentioned section to pay the corresponding administrative fees to the Landlord directly.
The remainder of the rent (for the entire duration of the lease), as well as any other amount required by the Landlord, shall be paid directly to the Landlord outside REZEFY.
The amount of the Fees corresponds to:
The form and means of payment, as well as the billing process, are detailed in the information section of each of the Services.
REZEFY may offer promotional codes to Tenants and advantages or discounts to Landlords, about which information and conditions will be provided through the Website.
In any case, the discount or promotional codes will take effect only if they are used at the time of making the Booking Request or before the Reservation is confirmed by the Landlord, under no circumstances will the discount be applicable at a later time. Discount codes will be made only in the Service Fee; said fee could be reduced in euros but will never result in a payment to the Tenant.
The payment of the fee for highlighting a property is processed in the same way as Booking Request through the WebSite. This fee is paid in advance through the payment methods provided.
Upon execution of the Lease Agreement or any other agreement reached between the Tenant and the Landlord, it shall be the sole responsibility of the Landlord to collect the rents from the Tenant. REZEFY shall not be liable in any way for the collection of rent or for any non-payment that may occur.
7.2. Payment Process
The parties agree on the Booking Request and payment processes can only be carried out through the Website. If any User suggests or leaves the Website with another digitally connected User with the aim of not paying REZEFY's fees, the User shall pay a compensation to REZEFY equivalent to the corresponding Service Fees applied to the referred Booking Request Accommodation. The process until payment is as follows:
7.2.1. Application to a Property. The Tenant initiates the reservation process by applying to one or more Properties available on REZEFY. For each Booking Request, the Tenant must complete a form with personal and Accommodation-related information.
7.2.2. Card Authorization. At the end of the Booking Request form, the Tenant is required to enter valid card details. A €0.00 authorization (also known as a payment intent) is created via the Stripe payment gateway solely for card validation purposes. No funds are charged at this stage, but REZEFY confirms that the card is valid and ready to be charged.
7.2.3. Submission of the Request to the Landlord. Once the information is submitted and the card is validated, the Booking Request is sent to the selected Landlord(s). The Landlord may accept or reject the application at their discretion.
7.2.4. If the Landlord Accepts. Upon acceptance, Stripe will automatically charge the Tenant's card for the first month's rent, as well as any applicable Service Fees. Once the payment is successfully processed, the Booking Request is officially confirmed. REZEFY will notify both the Tenant and the Landlord, and the messaging feature between the parties will be enabled.
7.2.5. If the Landlord Rejects. The payment intent is canceled, and no charge is made. The Tenant will be notified of the rejection and encouraged to apply for other available Listings.
7.2.6. Multiple Reservation Request System. REZEFY allows Tenants to submit applications for multiple Properties simultaneously in order to increase their chances of securing Accommodation. Each individual Booking Request generates a separate €0.00 payment intent linked to the Tenant's card. If one Booking Request is accepted and the payment is successfully processed, that Booking Request is confirmed and all other pending Booking requests are automatically rejected or withdrawn. If no Booking Request is accepted, no charges are made, and the Tenant may reapply without penalty.
7.2.7. Communication with the Landlord. Upon accepting a request, the Landlord receives an initial informational email stating: "We are now charging the Tenant; confirmation may take up to 12 hours." The Landlord will only receive the final confirmation email if the payment is successful. In the event of a payment failure, no unnecessary notifications are sent, only a clear cancellation notice if applicable.
7.3. Special Cases and Issue Resolution
7.3.1. Card Declines at Time of Payment. In the event of a failed payment: an automatic retry period of twelve (12) hours is triggered, with up to three (3) attempts to process the charge. The Tenant may update their card details or resolve any funding issues. If all attempts fail, the Booking Request is canceled, and the Landlord is duly notified.
7.3.2. Multiple Landlord Acceptances. The system prevents multiple Landlords from confirming the same Booking Request simultaneously. Once one Booking Request is accepted and the payment is confirmed, all other active requests are automatically canceled.
7.3.3. Invalid or Fraudulent Cards. If the initial €0.00 authorization fails, no reservation request is sent to the Landlord. An error message will be displayed to the student, indicating the need to enter a valid card.
7.3.4. Stripe Payment Intent Expiration. Booking requests have a limited time window for Landlords to respond. If no response is received within that timeframe, the Booking Request is automatically canceled before any charge is attempted.
REZEFY as provider of the Services assumes no responsibility or liability whatsoever in relation to: (i) the information and conditions that the Landlord makes available to the Tenant through the Website; or (ii) the contracting of the Accommodation that the Tenant makes directly with the Landlord. Any information or complaint that REZEFY receives in this regard will be sent directly to the Landlord of the Accommodation. REZEFY shall only be liable for the provision of its Services. Unless expressly provided otherwise, REZEFY's liability in relation to the Services shall be limited to the amount corresponding to the payment for the specific Service, except in those cases in which by law such limitation is not applicable.
REZEFY does not guarantee the technical availability of the Service. REZEFY excludes any liability for damages of any kind that may be due to the lack of availability or continuity of technical operation of the Services. In any case, REZEFY will take all necessary actions to restore the Services in case of technical failure.
REZEFY shall not be liable in any way for any direct or indirect damages resulting from the use of the Services by the Landlord. By way of example and without limitation, REZEFY will not be liable for the rejection of a Landlord for the change in the conditions set out in a Listing, for technical error or for any other reason or circumstance arising from or as a result of the relationship between the Tenant and the Landlord.
REZEFY is not a party to any contractual relationship between the Tenant and the Landlord and accepts no responsibility for accommodation contracts.
The personal data of the user and advertisers will be treated in accordance with the REZEFY Privacy Policy.
REZEFY may terminate the agreement with the User immediately at any time without notice if there is just cause, such as a material breach of these General Terms and Conditions, illegal activity or other serious violations. Just cause for termination or blocking is defined as, but not limited to:
11.1. Force Majeure cases
REZEFY shall not be liable for any failure or delay in the performance of any of the obligations hereunder caused by events beyond our reasonable control ("Force Majeure Event"). Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond REZEFY's reasonable control and including, but not limited to, the following:
REZEFY's obligations arising from the provision of the Services shall be suspended during the period in which the Force Majeure Event continues. REZEFY shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event. REZEFY will use all reasonable means and diligence to attempt to perform its obligations notwithstanding the Force Majeure Event.
11.2. Force majeure and reservations made.
This section refers to how cancellations are handled according to the REZEFY cancellation policy (unless a team member is made aware of an event that is a force majeure and a decision will be made on a case by case basis by REZEFY) when unforeseen circumstances and circumstances beyond the control of the parties arise after the Booking Request has been made and make it impracticable. Situations that may invoke force majeure causes shall be evaluated by REZEFY individually and resolved on a case-by-case basis.
11.3. Warranty applicable to Tenants
11.3.1. Waiver of the Tenant Cancellation Policy in the Event of Force Majeure. In the event the Tenant cancels his/her reservation due to Force Majeure, REZEFY will waive the Tenant Cancellation Policy and refund the amount paid by the Tenant to REZEFY, provided that sufficient documentation has been submitted and the valuation will be made at REZEFY's discretion. The Landlord shall not be entitled to any compensation and none of the Cancellation Policy shall apply, if the Tenant is entitled to the Force Majeure warranty for cancellation of Booking Request.
11.3.2. Cancellation of the Booking Request by the Landlord within forty-eight (48) hours after the date of arrival. In the event that the Landlord cancels the reservation, REZEFY shall study and investigate the situation. The amount paid by the Tenant shall be either:
REZEFY will not provide direct payment to the Tenant; however, REZEFY will cover temporary accommodation expenses up to a total value of THREE HUNDRED (€300) EUROS, upon presentation of valid invoices. This coverage is not limited to a number of nights.
The rights, interests, obligations or liabilities acquired by accepting these General Terms and Conditions and the Contract may not be assigned to third parties.
If any provision of these General Terms and Conditions is held to be invalid, illegal or unenforceable for any reason whatsoever, this shall not affect the validity of the remaining provisions. In the event of any conflict between the Spanish and English versions of these General Terms and Conditions, the Spanish version of these Terms and Conditions shall prevail.
REZEFY may modify these Terms and Conditions at any time. The modifications made shall in no case affect the Services that have been previously provided. The modifications shall be valid and enforceable seven (7) calendar days after the date of notification to users. It is sufficient for this purpose that REZEFY sends a notification regarding the new version of the Terms and Conditions to the email address provided by the User for information purposes. By continuing to use the Website after the date on which the modifications become valid and applicable, the User irrevocably accepts the modified General Terms and Conditions. In case of inconsistencies between the information on the Website and these General Terms and Conditions, the information on the Website shall prevail.
13.1. Not permitted uses
As a User of the Website, REZEFY informs that it is PROHIBITED and, therefore, its consequences will be the sole responsibility of the User, access or use of the Website for illegal or unauthorized purposes, with or without economic purpose. In particular, and without the following list being absolute, it is prohibited to:
REZEFY shall be entitled to take, at its discretion or at the request of the third party concerned or the competent authority, the necessary measures in the event of non-compliance with the provisions of this clause. The adoption of such measures shall not entitle REZEFY to any compensation.
13.2. Use of the Web Site: responsibilities
The User is responsible for the access and correct use of the Web Site subject to the laws in force in Spain, as well as to the principles of good faith, morality and public order, and with the commitment to diligently observe any instructions that, in relation to such use and access, may be provided by REZEFY, in accordance with the provisions of these Terms of Use.
The User is obliged to make reasonable use of the Website and its contents, according to the possibilities and purposes for which it was conceived.
The User is solely responsible for the information or content of any kind that may be communicated through the Website.
Users agree not to use automated systems (bots, scrapers) to access, extract, or manipulate content or data from the platform without express written consent from Rezefy.
13.3. Exemption from liability
13.3.1. For the contents provided by the User. If any of the contents, files, information, advertising, opinions, concepts and images hosted on the Web Site are contrary to law, morality, good faith and public order or contain any type of computer virus or similar software routine, they will be removed. REZEFY is not responsible for the contents, files, information, advertising, opinions, concepts and images that do not depend on the Web Site, nor are owned by REZEFY. REZEFY shall not assume any liability, whether direct or indirect, arising from the misuse of the Web Site or its contents by the User, who shall assume, in any case, under his sole responsibility, the consequences, damages or actions that may arise from his access or use of the Web Site or the contents hosted, as well as their reproduction or communication.
13.3.2. For content hosted on pages accessible from the Website. REZEFY is not responsible for any of the contents, files, information, advertising, opinions, concepts and images that are issued, published or distributed directly or indirectly through any interconnected web site accessed through the Web Site by means of links, or any of the services that link or relate to this interconnected Web Site.
13.3.3. For the operation of the Web Site. REZEFY provides its services and content on a continuous basis using all technical means at its disposal to perform such provision satisfactorily. REZEFY may, when it deems appropriate, make corrections, improvements or modifications to the REZEFY information contained in the Web Site, in the services, or in the contents without giving rise to any claim or indemnification, nor implying recognition of any liability whatsoever. REZEFY reserves the right to suspend or discontinue any part of the service without liability. In that case REZEFY shall inform and adopt the corresponding measures to grant User rights. REZEFY is not liable for damages of any kind that may arise from the availability and technical continuity of the operation of the Website. In any case, REZEFY will take all necessary actions to restore its services in case of technical failure.
13.3.4. For the relationship of the User with third parties. REZEFY is not responsible for the contractual relationship that the User may enter into with third parties through the Web Site.
13.4. Intellectual and industrial property
REZEFY, as the owner of the collective work in which the Web Site consists, is the owner of all industrial and intellectual property rights over the same.
Any form of reproduction, distribution, public communication, transformation and, in general, any act of exploitation of all or part of the contents (images, texts, designs, indexes, forms, etc.) that make up the Web Site, as well as the databases (sui generis right) and the software necessary for the visualization or operation of itself (including source codes), that does not have the express and prior written authorization of REZEFY is prohibited.
The User may not, under any circumstances, exploit or use commercially, directly or indirectly, in whole or in part, any of the contents (images, text, designs, indexes, forms, etc.) that make up the Web Site and that are owned by REZEFY or on which REZEFY has the corresponding authorization or license, without the prior written authorization of REZEFY.
All contents, without exclusion and without limitation, that are part of the Website, i.e. information, articles, data, texts, logos, icons, images, design and image of the Website (external appearance or "look and feel"), video files, audio files, databases, computer applications, are the property of REZEFY or are exploited under license from third parties who own the intellectual and/or industrial property rights of the aforementioned contents. These are protected by the intellectual and industrial property laws in force.
All REZEFY trademarks and logos referred to on the Web Site are trademarks or registered trademarks of REZEFY.
For the purposes of providing the Service, the User who posts content on the Website authorizes REZEFY non-exclusively, for the entire world, for the duration of its relationship with REZEFY, the use of photographs and content of the house for fixing, making available, reproduction, distribution, transformation and public communication on the Website and any other medium or platform owned by REZEFY through which the Service is provided.
The User guarantees that no creation, work or material, delivered or provided to REZEFY infringes the rights of third parties, in particular intellectual and industrial property rights and the rights to one's own image, assuming the damages that the breach of this obligation may entail REZEFY.
For the sole purpose of this contract, and during the term of this contract, the User authorizes REZEFY to use the distinctive signs (logos and trademarks) of which it is the owner and which appear in the content provided through the Website. REZEFY acknowledges that the legitimate owner of the rights to the distinctive signs, the use of which is authorized under this contract, is the Supplier. The authorization referred to in the previous paragraph cannot be understood, under any circumstances, as a transfer of rights.
13.5. Changes and modifications of conditions of the Terms of Use
REZEFY may, at any time, modify the present conditions or introduce new conditions of use, by notifying this through the Web Site.
These General Conditions are subject to Spanish law. Any dispute arising shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. If the User is contracting as a consumer, nothing in this clause shall affect the rights recognized as such under current legislation.
