Last updated: May 2026
Our goal at Rezefy is to keep things clear, fair, and simple for everyone using the platform. This cancellation policy explains what happens when a booking is cancelled and how refunds are handled, so both students and landlords know exactly what to expect.
If a student cancels their request before the landlord responds, the booking is simply removed.
No charges are made, and there is nothing for either party to worry about.
Once a landlord accepts the booking request, the reservation becomes confirmed, and the cancellation rules below apply. These timelines help protect availability for landlords while still giving students clear refund expectations.
Refund timeline
Student
100% of the first month’s rent refunded to the student.
Landlord
No payout to the landlord.
Student
50% of the first month’s rent refunded to the student.
Landlord
50% kept by the landlord for reserving the property.
Student
No refund is issued.
Landlord
100% of the first month’s rent goes to the landlord.
SecureStay Fee
If a student cancels by choice, the SecureStay fee is non-refundable in all cases.
Any refund that applies will be sent back to the same card used for the booking.
Refunds generally take 5–10 business days, depending on the bank.
