SecureStay is the quiet layer underneath every Rezefy booking — looking after your money, your listing, and you, from the moment you book until you’re settled in.
01
Listing Integrity
Nothing publishes into the marketplace without Rezefy seeing it first. We confirm landlord contact details, check listings against our standards — full furnishing, accurate photos, complete information — and pull any listing reported with a real issue until the landlord fixes it.
“If it’s on Rezefy, we’ve already looked at it.”
02
Money Held by Rezefy
From the moment you book, Rezefy holds your first month’s rent. We keep it until 24 hours after move-in. If everything’s right, it goes to the landlord automatically — no forms, no confirmations. If something’s seriously wrong, it comes back to you.
“Silence is the trigger. You only act if something’s wrong.”
03
Refund & Relocation
If something serious is wrong on arrival — the property doesn’t exist, doesn’t match the listing, or isn’t liveable — we refund what you paid through Rezefy, help you find somewhere else, and cover temporary accommodation while we sort it out.
“Handled by humans, case by case. Not a published rulebook.”
04
Support That Shows Up
We’re around before you book, while you’re packing, on the day you arrive, and the week after you’ve moved in. Booking questions, move-in problems, things you’re not sure about — message us inside My Bookings and a real person will reply.
“Student-to-student where we can. Plain language. Always.”
05
Every Number Visible
Every cost is on the page before you commit — first month’s rent, the SecureStay fee, security deposit, any admin fees, and what’s included in utilities. Nothing new appears after you confirm. No fine-print surprises waiting for you later.
“Every number before you commit. That’s it.”
Begin what’s next
SecureStay’s already on. All that’s left is to find the place. Browse housing reviewed, held, and supported — every booking, by default.
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
Rezefy is an online platform designed to connect landlords with students worldwide, simplifying the entire rental process. It’s 100% online, allowing you to list your property, receive verified booking requests, and secure payments with ease.
