Refund policy and timelines

Rezefy checks every listing before it goes live, so the terms you read are the terms you get. This guide walks through what happens at each step and who to contact when something looks wrong.

Refunds — part 1

Rezefy checks every listing before it goes live, so the terms you read are the terms you get. This guide walks through what happens at each step and who to contact when something looks wrong.

Refunds — part 2

Timelines are measured in working days from the moment the request is submitted. Weekends and Spanish public holidays do not count towards them.

Refunds — part 3

If your case falls outside the standard flow, our support team can override the automatic decision. Reach out with your booking reference and we will pick it up the same working day.