Pagos4 min de lectura
When payments are taken
The first payment, the monthly rent, and the dates each one leaves your account.
Rezefy Support · 14 mar 2026
read moreA payment failed — what now?
Why cards get declined, how long you have to fix it, and how to retry safely.
R
Rezefy SupportHelp Centre
3 min de lecturaPublicado el 3 mar 2026
Tutorial
Rezefy checks every listing before it goes live, so the terms you read are the terms you get. This guide walks through what happens at each step and who to contact when something looks wrong.
Failed payments — part 1
Rezefy checks every listing before it goes live, so the terms you read are the terms you get. This guide walks through what happens at each step and who to contact when something looks wrong.
Failed payments — part 2
Timelines are measured in working days from the moment the request is submitted. Weekends and Spanish public holidays do not count towards them.
Failed payments — part 3
If your case falls outside the standard flow, our support team can override the automatic decision. Reach out with your booking reference and we will pick it up the same working day.